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Post by Chuckles on Jul 25, 2011 11:36:41 GMT
I was sorting through some old e.mails last night and came across this.
For all Who Work With Rude Customers, it is a shame that we aren't given a chance to do this.
An award should go to the Virgin Airlines desk attendant in Sydney some months ago for being smart and funny, while making her point, when confronted with a passenger who probably deserved to fly as cargo.
A crowded Virgin flight was cancelled after Virgin's 767s had been withdrawn from service. A single attendant was rebooking a long line of inconvenienced travellers. Suddenly an angry passenger pushed his way to the desk.
He slapped his ticket down on the counter and said, 'I HAVE to be on this flight and it HAS to be FIRST CLASS'.
The attendant replied, 'I'm sorry, sir. I'll be happy to try to help you, but I've got to help these people first, and I'm sure we'll be able to work something out.'
The passenger was unimpressed. He asked loudly, so that the passengers behind him could hear, 'DO YOU HAVE ANY IDEA WHO I AM?'
Without hesitating, the attendant smiled and grabbed her public address microphone: 'May I have your attention please, may I have your attention please,' she began - her voice heard clearly throughout the terminal.
'We have a passenger here at Desk 14 WHO DOES NOT KNOW WHO HE IS. If anyone can help him find his identity, please come to Desk 14.'
With the folks behind him in line laughing hysterically, the man glared at the Virgin attendant, gritted his teeth and said, 'F... You!'
Without flinching, she smiled and said, (I love this bit)
'I'm sorry, sir, but you'll have to get in line for that too.
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Post by Jilly on Jul 25, 2011 12:19:10 GMT
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Post by Amber on Jul 25, 2011 15:57:28 GMT
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Post by Auricula on Jul 25, 2011 23:46:25 GMT
;D ;D
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Post by Jasmine on Jul 26, 2011 18:15:08 GMT
;D Well done her!
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Post by carolann on Jul 27, 2011 12:30:34 GMT
 fantastic, loved it.
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Post by JennyWrenn on Aug 1, 2011 19:55:26 GMT
OMG I dont think I would have handled it well - must admire her cool have to say
Wonder who he was anyway
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