NOT a Happy Bunny

[Amo]

I've just bought lots of fling 'em seeds just to cover the bare soil this year. They were all Mr Fothergills. Really very informative packets from common and latin name to a little picture showing you what the seedling will look like as it comes through. Great standard of marketing, pat on the back for them.

They, unfortunately, didn't have a dark nasturtium.

Thompson & Morgan did however.

I have a bit of a hate hate relationship with T & M. I've been disappointed so many times by them I usually try to avoid them like the plague. They did have a Black Velvet Nasturtium though.

All the other seeds from Mr F's, all fully documented on the back, were between £1.20 and £1.70 and contained a goodly amount of seeds.

The T & M nasturtiums were £2.29 and had 15 in the packet. I didn't expect too many for nasturtiums and they seem to like it here and self seed anyway.

There were 5.5 seeds in the pack!!!

Once again T & M have let me down. Not a surprise really and I should have known better. But it's the damned inconveniance of taking them back, making a complaint (it's hardly the GC's fault!) and the delaying time in sowing. A few missing I could cope with but that's more than half missing. It's the principle of the thing that gets me more than anything.

Anyone else have problems with the big boys?

I'm going off for a sulk now.....

[Tig]

That level of discrepancy between what was quoted on the packet and what was in the packet deserves a call to trading standards Amo, I would have been furious
Give 'em some earache!! They shouldn't be allowed to get away with it!
x Tig

[Deleted]

I emailed T&M a few days ago about some of their seeds that were a complete failure. Heard back from them today, they are going to replace them, so I hope you have the same result.

[isabella]

Mar 26, 2008 16:00:58 GMT Amo said:

I've just bought lots of fling 'em seeds just to cover the bare soil this year. They were all Mr Fothergills. Really very informative packets from common and latin name to a little picture showing you what the seedling will look like as it comes through. Great standard of marketing, pat on the back for them.

They, unfortunately, didn't have a dark nasturtium.

Thompson & Morgan did however.



I have a bit of a hate hate relationship with T & M. I've been disappointed so many times by them I usually try to avoid them like the plague. They did have a Black Velvet Nasturtium though.

All the other seeds from Mr F's, all fully documented on the back, were between £1.20 and £1.70 and contained a goodly amount of seeds.

The T & M nasturtiums were £2.29 and had 15 in the packet. I didn't expect too many for nasturtiums and they seem to like it here and self seed anyway.

There were 5.5 seeds in the pack!!!

Once again T & M have let me down. Not a surprise really and I should have known better. But it's the damned inconveniance of taking them back, making a complaint (it's hardly the GC's fault!) and the delaying time in sowing. A few missing I could cope with but that's more than half missing. It's the principle of the thing that gets me more than anything.

Anyone else have problems with the big boys?

I'm going off for a sulk now.....

It's really annoying Amo - I know how you feel

Last year I had a problem with Cosmos seeds from Suttons - the actual contents stated on the pkt was way above what was actually in the pkt.
I needed 3 pkts of seed to get enough plants for my bedding scheme.
I complained to Suttons and they sent me 3 pkts - twice

I would complain to T & M

Having said that I have always found their plants and seeds to be good - if a little pricey!
All the Lilies I have had from them have been glorious

[Amo]

I have e-mail them.

I hate inefficiancy and time wasters.





( I can personally, however, spend hours doing nothing. But that's my time and my choice. ;D )

[prodigal gardener]

I dont buy seeds from them unless I really have to, they are so expensive and quite often dont work anyway. Send em an email for me too ;D

[Cheerypeabrain]

I bought some scabious seed from T&M in 2006 that were sposed to be 'Ace of Spades' (deep purpley-black) but when they started flowering they turned out to be pink and red varieties...very nice but not what I ordered. When I emailed customer services they apologised and the following spring sent some replacement seed. Apart from that occasion I've not had any problems with them really, the seed I've had from them over the years has all been good quality and the packets always over rather than under-filled.

[Amo]

Well I took my nasturtiums back to the GC yesterday, The lovely people there opened another packet for me (14 seeds) and gave me them and the pack of 5. I still haven't heard from T&M themselves though, early days yet though.

[Deleted]

Sounds like a good GC you have there Amo. I finally decided on my seed replacements, T & M said they were sending them off a few days ago....nothing yet so I hope they turn up today.
Keep us up to date on what T & M say please

[cjhomebird]

I have a lot of seeds from Chilterns. They do a lot of unusual stuff too. Never been short changed by them, not yet anyway.
Wilkinsons do a nice range and they are pretty generous, slthough I admit I have never bought Nasturtiums.

CJ

[Amo]

Had an e-mail today: -

Thank you for your recent e-mail.

If you would like to forward your postal address I would be more than happy to send you out another packet of seeds.

Please do not hesitate to contact me if you require any further assistance.

Kind regards,



Brief and to the point I guess.

[Deleted]

Sounds like the same email I got Amo, wasnt signed by Abby was it?
No seeds in post today......sigh

[Amo]

No a Shantelle MM. I'll let you know when/if they arrive.

[Deleted]

none today

[Deleted]

ditto

[isabella]

My plugs of Begonia 'Apricot Shades' arrived this morning and I was a bit concerned when I opened the package as some of the Begonias had come out of there little spaces and were lying on top of other plants

I phoned T & M ( spoke to Anna) and explained that I was phoning to let them know that if the Begonias didn't survive I would be letting them know.Anna asked me to phone again in a few days and if there was a problem with the Begonias they would replace them.
While I was on the phone I also mentioned that one of the giant fuchsias I got from T & M ( cost p&p only) was looking poorly.Anna ordered me a replacement there and then.

I potted up the begonias and I have 45 plants out of 54 - now do I expect a replacement for the 9 plants lost?

What would you do?

[Tig]

Replacements? Of course, no question, pay for 54, get 54 IMHO
x Tig

[Amo]

That's almost 10% down isabella. It's in their statement, let them replace them. They are not going to get any better unless you tell then they are doing wrong, are they. ;D ;D

[isabella]

T & M are sending me more Begonias ;D

[Amo]

That's great ;D Let us know when they arrive

[Deleted]

still nothing
just realised I sent away for some gladi bulbs that were on offer from the Telepgraph and they arent here either

[Amo]

They'll probably quote you the 28 day clause.

[Amo]

Zilch

[Deleted]

Dont take it personally Amo, I still havent had anything either. Mailed them again, no reply

[Deleted]

Very long day, been up to Perth and back to see step son, a lovely day rounded off by seeds finally arriving from T&M, yeehaa

[Amo]

Yay!!! I'm still waiting.

[Dutchy]

How absolutely annoying.
I had Chilli Cheyenne which turned out to be a totally diferent chilli.
I did get replacement seeds of my own choice.
I wonder what my courgette will end up like ;D

[Amo]

Mine arrived today. I now have a glut of Black Velvet nastutiums ;D ;D

[isabella]

My replacement Fuchsias arrived today ;D

[nightowl]

I've always found T & M very good about replacing anything you're not happy about, no fuss.

Most of the mail-order companies are good about that, but it's the number of times you get a problem that annoys me . Every year I say no mail-order this year, and then I give in to the pretty pictures , and nearly always wish I hadn't