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Post by Ladygardener on Dec 7, 2013 7:18:06 GMT
Why oh why do I order online.  This morning I was ordering my potatoes for next year and taking advantage of free P&P from Mr. Fothergill. When I got to the checkout the page clearly stated my order was for potatoes only with the discount applied for P&P. When I got the conformation page on screen they charged me for several packets of seeds I had looked at previously!!!!!!!! I have emailed them and will see what they say. Several of the pks of seeds were double orders too and the thing is, Jenny has already bought them in one of the GC's so I don't even want them. I am so mad. I'm sure they will find a way of saying it was somehow my fault but let this be a warning to everyone!!!!!! Sorry for the rant, it's early in the morning and I had to get it off my chest.  |
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Post by Rosefriend on Dec 7, 2013 7:27:46 GMT
Why oh why do I order online. This morning I was ordering my potatoes for next year and taking advantage of free P&P from Mr. Fothergill. When I got to the checkout the page clearly stated my order was for potatoes only with the discount applied for P&P. When I got the conformation page on screen they charged me for several packets of seeds I had looked at previously!!!!!!!! I have emailed them and will see what they say. Several of the pks of seeds were double orders too and the thing is, Jenny has already bought them in one of the GC's so I don't even want them. I am so mad. I'm sure they will find a way of saying it was somehow my fault but let this be a warning to everyone!!!!!! Sorry for the rant, it's early in the morning and I had to get it off my chest. I have noticed these things happening more and more Ladygardener and not just by T & M - hahaha!! I was browsing on a German GC and found something that I liked and went to checkout and 2 other things were included. I clicked back and then it seemed to sort itself out but I am betting that some folks don't notice until it is too late...all to easy to give the customer the fault or even a PC glitch. Bet half the people that it happens to don't even say anything - the trick has then worked for them!! RF |
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Post by Ladygardener on Dec 7, 2013 8:12:11 GMT
Yes Rosefriend I can easily see how these things happen but I know for certain that when I was asked for my bank details the invoice stated it was only for the cost of the potatoes I was ordering. The thing is too that as I've said Jenny already bought the seeds but the invoice was for 2 or 3 packets of each of them. It must somehow have stored all the times I went on the website and went to order. I'd already given up on ordering those seeds as the site would'nt let me have the free packet that was advertised and I'd rung them and they said they had glitches on the site and could'nt help me.!! |
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Post by Rosefriend on Dec 7, 2013 8:21:31 GMT
Yes Rosefriend I can easily see how these things happen but I know for certain that when I was asked for my bank details the invoice stated it was only for the cost of the potatoes I was ordering. The thing is too that as I've said Jenny already bought the seeds but the invoice was for 2 or 3 packets of each of them. It must somehow have stored all the times I went on the website and went to order. I'd already given up on ordering those seeds as the site would'nt let me have the free packet that was advertised and I'd rung them and they said they had glitches on the site and could'nt help me.!! Well we could be kind and say it is really a PC glitch - that you will see if you get a refund or whatever. If not then it is a scam - threaten then with going to the newspapers - it works a treat !! RF |
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Post by Ladygardener on Dec 7, 2013 8:36:45 GMT
I'll threaten them with everything I can Rosefriend I'm just not having it. |
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Post by Ladygardener on Dec 9, 2013 16:15:26 GMT
I had a strange email from Mr. F. no apology or anything just a printed message saying my order had been updated. Nothing else, no, "your money has been refunded " . I logged onto their site and into my orders and it's still quoting the high price. |
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Post by Rosefriend on Dec 9, 2013 17:01:34 GMT
I had a strange email from Mr. F. no apology or anything just a printed message saying my order had been updated. Nothing else, no, "your money has been refunded " . I logged onto their site and into my orders and it's still quoting the high price. Wonder what all that is about then Ladygardener?? Are you going to mail them again or wait and see what happens....I wonder what is updated when the order is still quoting the higher price..?? RF |
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Post by Ladygardener on Dec 9, 2013 17:07:35 GMT
I had a strange email from Mr. F. no apology or anything just a printed message saying my order had been updated. Nothing else, no, "your money has been refunded " . I logged onto their site and into my orders and it's still quoting the high price. Wonder what all that is about then Ladygardener?? Are you going to mail them again or wait and see what happens....I wonder what is updated when the order is still quoting the higher price..?? RF I did email them again and got another bizzare reply Thank you for contacting Mr Fothergill's Seeds. Your case #92114 has been updated.  I give up. |
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Post by Rosefriend on Dec 9, 2013 17:19:56 GMT
Wonder what all that is about then Ladygardener?? Are you going to mail them again or wait and see what happens....I wonder what is updated when the order is still quoting the higher price..?? RF I did email them again and got another bizzare reply Thank you for contacting Mr Fothergill's Seeds. Your case #92114 has been updated. I give up. Mmmmh - that's a bugga isn't it - well keep on at them because what they are doing is just damn cheek...!! RF |
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Post by Ladygardener on Dec 9, 2013 18:22:48 GMT
It's very annoying that I have to go through this just to get my own money back Rosefriend. |
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Post by Rosefriend on Dec 9, 2013 18:38:21 GMT
It's very annoying that I have to go through this just to get my own money back Rosefriend. I totally agree Ladygardener and it is happening more and more and that is why I feel we shouldn't let them get away with it...!! RF |
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Post by Ladygardener on Dec 11, 2013 16:50:25 GMT
It's very annoying that I have to go through this just to get my own money back Rosefriend. I totally agree Ladygardener and it is happening more and more and that is why I feel we shouldn't let them get away with it...!! RF I've been reading your coments on the other thread about T&M Rosefriend. How annoying to get offers you can't take advantage of. What is their problem with sending seeds for goodness sake. As to my Mr. F. saga, I've had a couple more generic emails from them saying nothing but one from Jane Fox. Dear Ms Aroua Thank you for contacting us concerning your recent order, and I am very sorry to hear that you have had problems when using our website. Unfortunately the packets of seed have already been despatched to you. It looks as if they may have been placed in your shopping basket during a previous visit to our website, but I have asked our On-line Marketing department to see if they can reproduce and rectify the problem. Meanwhile, if you could please return the package of seeds direct to me, at Gazeley Road, Kentford, Newmarket, Suffolk, CB8 7QB, I will arrange a full refund of the cost of the seeds and the postage charges you have incurred. With kind regards Jane Fox, Customer Services It's inconvenient to have to take them to the post office but at least I have a chance of getting a refund. It amounts to over £20 so worth doing. |
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Post by Rosefriend on Dec 11, 2013 16:55:11 GMT
As you say Ladygardener, annoying but at least you can get a refund....do hope they keep their word though!! RF |
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Post by Ladygardener on Dec 11, 2013 17:00:41 GMT
Well that's the thing Rosefriend. It'll be weeks anyhow I'm sure but hopefully they'll put the money back in after they get the seeds back again. Such a carry on.!! |
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Post by Tig on Dec 12, 2013 10:46:59 GMT
Send them back recorded delivery LG! So they can't say they haven't received them, and as you can reclaim postage it should not cost you any more but will give you evidence that a package was received even if you can't prove what was in it.
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Post by Ladygardener on Dec 12, 2013 13:13:24 GMT
Oh that's a good idea Tig, that's what I'll do. I've not received them yet 'tho. |
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Post by Dutchy on Dec 12, 2013 16:11:15 GMT
Those on-line guys and girls eh?
Good on you for not accepting it and good tip by Tig.
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Post by Ladygardener on Dec 15, 2013 16:41:58 GMT
I got the seeds in the post, all 10 packets or so of them and will return them by recorded delivery tomorrow morning. We'll see how long it takes to put the money back into my account.
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Post by Rosefriend on Dec 15, 2013 17:07:24 GMT
Do send them back Ladygardener , I think that Tig is absolutely right.. Actually it a damn cheek isn't it!! RF |
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Post by Ladygardener on Jan 16, 2014 4:58:26 GMT
Send them back recorded delivery LG! So they can't say they haven't received them, and as you can reclaim postage it should not cost you any more but will give you evidence that a package was received even if you can't prove what was in it. I got the seeds in the post, all 10 packets or so of them and will return them by recorded delivery tomorrow morning. We'll see how long it takes to put the money back into my account. Do send them back Ladygardener , I think that Tig is absolutely right.. Actually it a damn cheek isn't it!! RF I checked my accoount last week and they have reimbursed me for the seeds I sent back. I hope they still send my potatoes. |
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Post by Jasmine on Jan 16, 2014 6:51:51 GMT
Just caught up with this Ladygardener. I'm so glad you got your money back. I remember this happening to me with SR and they wanted the duplicate of everything sent back but I rarely get to the PO - it isn't very helpful is it and takes up so much of your time and so on. Looks as though Mr F's should be neatly filed along with T&M - wait til you read T&M's response to coming in Gardening Which's bottom 5 on-line GC!!!! |
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Post by Geranium on Jan 16, 2014 7:05:57 GMT
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Post by Jasmine on Jan 16, 2014 7:12:39 GMT
In the January/February edition Geranium. They spoke to the top 5 and the bottom 5 in their survey - actually they didn't as GardenBargains came last and they declined to comment! |
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Post by Ladygardener on Jan 16, 2014 7:32:53 GMT
Jenny was saying that T&M have a lot of complaints on their facebook page as well Jasmine. |
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Post by Ladygardener on Jan 16, 2014 7:33:26 GMT
Just caught up with this Ladygardener. I'm so glad you got your money back. I remember this happening to me with SR and they wanted the duplicate of everything sent back but I rarely get to the PO - it isn't very helpful is it and takes up so much of your time and so on. Looks as though Mr F's should be neatly filed along with T&M - wait til you read T&M's response to coming in Gardening Which's bottom 5 on-line GC!!!! I'll be very interested to read what they all have to say Jasmine. |
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Post by Jasmine on Jan 16, 2014 7:55:38 GMT
I found it really interesting Ladygardener. SR got top marks for customer service - I find them patronising and unhelpful  |
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Post by Tig on Jan 16, 2014 10:07:26 GMT
Haylofts would get top prize from me! Did you get your postage money refunded too Ladygardener ? |
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Post by Auricula on Jan 16, 2014 11:27:32 GMT
Haylofts are always very approachable, they even refunded my p&p when the fault was mine  |
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Post by Jasmine on Jan 16, 2014 11:30:44 GMT
Haylofts would get my top vote too - their customer service is excellent. Crocus would get a good vote too as they have always dealt with anything that was sick/dying or wrong really well. I miss that set up they used to have where the discount was so good they nearly ended up owing you money!! Crocus did really well in the Which survey - think they were second |
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Post by Ladygardener on Jan 16, 2014 14:32:32 GMT
Haylofts would get top prize from me! Did you get your postage money refunded too Ladygardener ? Yes I think so Tig, I must check my bank statement and see how much they took out and how much they returned, I've not actually done that. I just noticed they'd made a payment. From my dealings with Hayloft, I've no complaints at all, hopefully it stays that way. Crocus don't deliver to NI or if they do they charge a huge surcharge so I can't order from them. |
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